Common
Questions
Expand all
Why use Hello Haus?
With over 25 years experience of buying and selling property across Australia, our deep industry knowledge allows us to navigate the buying process and ensure you pay the least amount possible for your home or investment through expert property analysis and negotiation.
How do I get started using Hello Haus?
Book a discovery call or contact us anytime by phone or email. Follow the steps of How We Work.
What is a “Target Price” and can I amend this?
We will ask you to identify the property you wish for Hello Haus to negotiate, then to submit a “Target Price” which is the maximum offer you are authorising Hello Haus to make on your behalf. It is possible to amend your “Target Price” should negotiations need to increase beyond the initial Target Price. Target Price amendments will need to be in writing.
Am I committed to buying the property we are discussing?
No. You can withdraw your interest at anytime prior to legally purchasing the property. If we are successful obtaining offer and acceptance on the property you nominated, you can withdraw from the purchase, however, our fee for service is payable in full.
Can I still talk to the listing agent myself?
Yes, however, we strongly recommend avoiding discussions around price with the listing agent to allow Hello Haus to do their work effectively on your behalf.
Am I locked into a contract with Hello Haus for any set timeframe?
No. We will work on your behalf until the offer is rejected by the listing agent or you decide to withdraw your interest. If we have received offer and acceptance then our fee is payable in full.
How long does the negotiation process take?
Every negotiation is different. It depends on how long the property has been on the market, how realistic the vendors asking price is and how realistic your Target Price is.
How will I know if Hello Haus agree’s offer and acceptance with the agent?
You will be notified in writing or via sms.
How do I terminate working with Hello Haus?
Notifying Hello Haus in writing here.
If the agent / owner accepts our offer, how do we pay Hello Haus?
The engagement fee is paid up-front prior to working with Hello Haus, any performance fee due will be invoiced with 7 day payment terms.
Do you offer refunds if the sale does not complete / settle?
When Hello Haus receives offer and acceptance from the selling agent on your behalf, then any performance fee due is payable in full. Should you decide against proceeding with the purchase for whatever reason post offer and acceptance, then no refund is payable.
Is my private information kept confidential other than dealing with the listing agent?
Yes, you information will not be shared with third parties other the the listing agent of the property you have nominated.